Frequently Asked Questions

Yes! We offer custom jewellery services. Please contact us via our Contact Us page with your requirements and our artisans will get back to you within 2 business days with a quote and timeline.

Store your jewellery in the provided pouch away from direct sunlight. To clean, gently wipe with a soft cloth. Avoid contact with perfumes, lotions, and chemicals. Bring it to our store for a free professional polish anytime.

We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and Cash on Delivery for eligible orders. All online payments are processed via a secure, encrypted gateway.

Absolutely. We use SSL encryption and partner with certified payment processors. Your card details are never stored on our servers. Look for the padlock icon in your browser for assurance.

Yes, a detailed invoice including product details, weight, and purity is emailed to you within 24 hours of your order, and a printed copy is included with your delivery.

Standard delivery takes 5–7 business days within India. Express delivery (2–3 business days) is available at an additional charge. Custom orders may require 7–14 additional days for crafting.

Yes! Free standard shipping is available on all orders above ₹999. Orders below this threshold have a flat shipping fee of ₹49.

We offer a 7-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by the original invoice. Custom or engraved pieces are non-returnable.

Contact our support team via the Contact Us page or call (+91) 952 644 5451 with your order ID and reason for return. We'll arrange a pickup and process your refund within 5–7 business days of receiving the item.